FAQ's

 

Where is your jewellery made?

Gemwaith Jewellery is handcrafted in Sydney by us, so you know exactly where your piece comes from and the hands who made it.

What materials do you use?

We use recycled metals wherever possible, creating pieces in Brass, Bronze, Copper, Sterling Silver, and Silver,

Do you sell gift cards

At this stage, Gemwaith does not offer gift cards for purchase.

How can I find the right size?

For rings:

You can view our ring size chart here. You can also contact us for further guidance.

For necklaces and bracelets:

The easiest way is to wrap a piece of string around your neck or wrist to your preferred fit, then measure the string against a ruler in centimetres.

Which payment methods do you accept?

We accept all major payment methods, including:

  • Visa, Mastercard, and American Express
  • PayPal
  • Shop Pay

Do you ever go on sale?

We’ve chosen not to run sales. Each piece is handcrafted from precious metals, and our pricing reflects both the value of the materials and the craftsmanship that goes into creating it. By offering our jewellery directly to you, we’re able to keep prices fair year-round, without traditional retail markups.

Have your prices changed recently?

Our prices reflect the global cost of precious metals we work with. Fluctuations in copper, sterling silver and silver prices mean we sometimes need to adjust pricing to continue handcrafting pieces you love with the same quality and care.

What delivery options do you offer, and do you ship internationally?

We ship all Australian orders with AusPost Express. For international orders, we use AusPost

All international purchases are exempt from Australian consumer tax known as Goods and Services Tax (GST) (currently 10%); however, they may incur taxes and duties applied by customs in the country where the order is delivered.  The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. For more information, please visit our shipping page here.

Express Shipping on orders Australia wide for all. 

All Gemwaith Jewellery will be express posted using Australia Post. These services are the most efficient, cost conscious and secure available to deliver your piece to you. All packages are sent with a signature on delivery. You will receive tracking updates to your provided email address when the parcel is on the way. We only send to Australian addresses or PO boxes, parcel lockers or parcel collect. Due to the value of our pieces, we select Signature on Delivery for all parcels. If no one is home it will be taken to your local Post Office or parcel centre for collection with Photo ID.

Please note any Gemwaith packages that have been scanned as delivered cannot be refunded or remade. Please be advised that once a parcel is collected by our shipping carriers we are no longer liable if it is lost or damaged in transit. 

We ship worldwide using DHL Express. Once your piece has been sent, delivery is generally within 5–7 business days.

International shipping rates are calculated based on your shipping destination and will be displayed at checkout.

All international purchases are exempt from Australian Goods and Services Tax (GST), currently 10%. However, orders may incur taxes and duties applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or additional fees that may be imposed rests with the customer. To determine what these charges may be, we recommend contacting your local customs office for further information.

Please be advised that once a parcel has been collected by our shipping carrier, we are no longer liable if it is lost or damaged in transit.

Will I receive tracking details once my order is shipped, and will I need to sign for my delivery?

Yes, once your order is dispatched, you’ll receive tracking updates via email.

A signature on delivery is required. If no one is home, your parcel will be held at your local post office or parcel centre for collection.

How will my order arrive?

Your piece will arrive in a jewellery box and includes a pouch, perfect for everyday storage and gentle cleaning.

For longer-term storage, we recommend keeping your jewellery in an airtight ziplock bag or jewellery box to help maintain its appearance.

Can I return or exchange my piece?

Earrings (for hygiene reasons) are excluded from returns.  For made-to-order, personalised pieces, we do not accept returns or exchanges.

For ready-made items, exchange or store credit is accepted within 14 days of receipt, provided the piece:

  • Has not been worn
  • Is in its original packaging
  • Was not made-to-order or personalised
  • The original order number can be provided

We do not offer returns, exchanges, or store credit on any made to order or customised pieces. 

Jewellery Care

We take pride in our craftsmanship and strive to create high quality jewellery that will stand the test of time. By taking care of your Gemwaith jewellery properly, you can cherish it for years to come. 

Your Sterling Silver pieces should be cleaned with a special Silver cloth and, if required, a small amount of silver polish. Rinse your piece thoroughly in warm water and dry carefully. This will remove any tarnish and dullness and keep your jewellery looking like new. Never use tissues or paper towels for cleaning, as these products will scratch the jewellery. Lay the piece flat and let it air dry (preferably overnight) to make sure it is completely dry before storing. Moisture speeds the oxidisation process so it's important to make sure your jewellery is dry before putting it away. 

  • Protect your jewellery from scratches, sharp blows, chemicals.
  • Remove your jewels when doing household cleaning if using harsh chemical products.
  • Do not wear your jewellery while in a chlorinated pool.
  • Store in an airtight plastic bag if storing for longer periods of time.

 

While we source the highest quality chains possible, it is important to remember that our fine chains are still very delicate pieces that need to be worn with care. Avoid wearing while playing sports, swimming, and take care when adjusting the chain around your neck to prevent the chain from stretching or snapping over time.


 

All items

Postcode State Suburb

2831 NSW  

5701 SA WOOLUNDUNGA

6740 WA DRYSDALE RIVER

6740 WA MITCHELL PLATEAU

6740 WA OOMBULGURRI

6740 WA KALUMBURU

6740 WA PRINCE REGENT RIVER

6740 WA WYNDHAM

6743 WA WARMUN

6743 WA CAMBRIDGE GULF

6743 WA LAKE ARGYLE

6743 WA DURACK

6743 WA GIBB

6743 WA KUNUNURRA

6799 WA Home Island Cocos (keeling) Islands

6799 WA West Island Cocos (keeling) Islands

7151 TAS HEARD ISLAND

7151 TAS DAVIS

7151 TAS MAWSON

7151 TAS MACQUARIE ISLAND

7151 TAS MCDONALD ISLANDS

7151 TAS CASEY

Bulky items

Postcode State

0800-0999 NT

2641 NSW

2717 NSW

2898 NSW

4421,4450-4499, 4680, 4700-4805, 9920-9959 QLD

4806-4899, 4900-4999, 9960-9999 QLD

5701 SA

6055 WA

7151 TAS

6215-6699 WA

6700-6799 WA