Shipping Policy

Shipping Within Australia

Orders are generally shipped from our warehouses after full payment is received.  We have warehouses that are based in Australia but also internationally hence why sometimes our items may take a little longer to reach you! 

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a tracking number. You can use the number to track your order at the Australia Post’s website.

 International Shipping

Generally, all international orders can take anywhere from 3 to 45 working days for shipments to arrive. It also depends on which country/state/area, whether it is accessible or not. If you live in Santa's home up north, send a reindeer.

ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. This is not within our control and we cannot pre pay these taxes. We advise that you contact your local customs office to find out if/and how much these taxes may be. 

Gemwaith International will not mark your package as a "sample" or "gift" to avoid these taxes.

Honesty is always the best policy!

Tariffs, Taxes and Duties

*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies particularly to Europe and UK orders.

General Shipping Information

All orders are processed Monday to Friday (excluding public holidays) from 8am - 3:30pm AEST
Tracking advice will be sent to your email once your order has been dispatched
Orders can take up to three business days to processing before being shipped; this may be longer if there is a huge promotion taking place or due to public holidays
In some cases, we may need to contact you before your order can be shipped. 

To ensure there is no delay, please respond to any email/phone call from our Customer Service team

Delivery Times



LOCATION	TIME
Australia Express	1 to 5 Business Days*
Australia Standard	3 to 10 Business Days *
New Zealand	3 to 10 Business Days*
USA, UK and Canada	3 to 14 Business Days*
All Other International	1 to 4 Weeks*

 * Shipping times may vary according to Australia Post time frames and zones and does not include order processing time.

 

*Please note that these shipping times are estimates only and it has been known in some instances for parcels to take up between 10 to 40 days for delivery.

 

Track Your Parcel

Please visit http://auspost.com.au/track/ and use the given tracking number to track your item.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our Customer Service Team will contact you via email.

Inaccurate address

Your personal information could be collected while you visit our website, when you deal with us over the telephone, send us correspondence (could be by letter, sms or email). No personal information will be collected by us without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. 

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 14 business days, please contact our Customer Service Team using the CONTACT US form or alternatively, please send us an email to:- gemwaithau@gmail.com.

Pick up or arranging your own courier is not available at our warehouses to ensure our distribution centre can dispatch all goods efficiently at all times.

 

Contact Us

 Customer Service:  gemwaithau@gmail.com

 Operating hours: Monday – Friday, 7am – 7pm AEST