Domestic Shipping Policy

We are committed to delivering your jewellery safely and promptly across Australia.

Processing Times

• Orders are typically processed within 1-3 business days.
• During peak periods, sales events, or public holidays, processing may take a little longer.
• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Delivery Timeframes

Estimated delivery times after dispatch are:

• Metro areas: 2-5 business days
• Regional areas: 3-8 business days
• Remote locations: 5-12 business days

Please note that delivery timeframes are estimates only and may be affected by carrier delays, weather conditions, or other circumstances beyond our control.

Tracking and Delivery

• All orders include tracking where available.
• Customers are responsible for providing accurate shipping information at checkout.
• If a parcel is returned due to an incorrect address, additional shipping charges may apply for redelivery.

Signature and Safe Delivery

For security reasons, some jewellery orders may require a signature on delivery. If no one is available to receive the parcel, the carrier may leave a collection notice or arrange redelivery according to their policies.

Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us and we will assist in investigating the shipment with the carrier.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the packaging and item so we can help resolve the issue promptly.

Contact Us

If you have any questions about your order or delivery, please contact our customer support team and we will be happy to assist.