Returns & Refunds

We want you to love your jewellery. If you're not completely satisfied, we're here to help.

Change of Mind Returns

We accept returns within 14 days of delivery for eligible items that are:

• Unworn and unused
• In original condition
• Returned with original packaging, tags and accessories
• Accompanied by proof of purchase

Non-Returnable Items

For hygiene and customisation reasons, we cannot accept change-of-mind returns for:

• Earrings for pierced ears (for hygiene reasons)
• Personalised or custom-made jewellery
• Gift cards
• Final Sale or clearance items

How to Return an Item

1. Contact Us
Email us within 14 days of delivery with your order number and reason for return.

2. Pack Your Return
Please ensure your item is:

• Securely placed in its original jewellery box or pouch
• Returned with all tags, certificates and accessories
• Packed inside a padded satchel or sturdy box to prevent damage

3. Send Your Return
Return shipping costs for change-of-mind returns are the customer's responsibility. We recommend using tracked shipping.

4. Assessment & Refund
Once received, we'll inspect your return. Approved refunds are issued to your original payment method within 5-10 business days.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging.

Where required under Australian Consumer Law, we will provide a repair, replacement or refund and cover reasonable return shipping costs.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. You may be entitled to a repair, replacement or refund if a product is faulty, unsafe or significantly different from its description.

Questions?

Please contact us with your order number and we'll be happy to assist. ✨